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Your customers don’t care whether it is you, your ISP, ASP, or other outsourced provider who screws up – they just know they can’t do business with you when they want to. All that matters is that your e-business is failing to deliver – and that you need to hold someone accountable. Meaningful Service Level Agreements (SLAs) are unambiguous, comprehensive, and enforceable. SLAs commit suppliers to a defined quality of service: failure to meet explicit service levels can result in penalties or even legal action. Spectacular losses often follow e-business outages, particularly when SLAs are not in force. The biggest hit is not necessarily loss of income or profit, but impact on stock values – especially when… More >>
E-Business Service Level Agreements: Strategies for Service Providers, E-Commerce and Outsourcing
Posts Tagged ‘Service’
E-Business Service Level Agreements: Strategies for Service Providers, E-Commerce and Outsourcing
Reseller: Company, Good, Service, World Wide Web, ICANN, Domain Name Registrar, Retailing, Web Hosting Service
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High Quality Content by WIKIPEDIA articles! A reseller is a company or individual that purchases goods or services with the intention of reselling them rather than consuming or using them. This is usually done for profit. One example can be found in the industry of telecommunications, where companies buy excess amounts of transmission capacity or call time from other carriers and resell it to smaller carriers. According to the Institute for Partner Education & Development, a resellers’ product fulfillment-based business model includes a corporate reseller, retail, direct market reseller, and eTailer; less than 10 percent of its revenue comes from services…. More >>
Reseller: Company, Good, Service, World Wide Web, ICANN, Domain Name Registrar, Retailing, Web Hosting Service
Telecom Service Rollouts
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Carriers and service providers who want to rollout a telecom service and not lose their shirt will get rich advice and practical “how-to’s” from the companies who’ve already done it. Winners and losers report on what they did, why, and what happened.
* Eye-opening post-mortem of the “crash year”
* Industry leaders talk about the business plans behind their most profitable rollouts
* Reveals how partnerships can help or hinder
* Explains how to manage capital throughout the funding process
* Includes real-world go-to-market strategies
* Covers how companies can stregthen their competitive position… More >>
Telecom Service Rollouts
Web Hosting Service Provider Profile: SAVVIS
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This IDC study discusses SAVVIS’ acquisition of Cable & Wireless’ U.S. hosting and IP network assets, which increased SAVVIS’ financial scale and positioned it to serve a higher-end enterprise customer base. Melanie Posey, research director, Telecom Markets, says, “Now that SAVVIS has ‘arrived,’ it must articulate a comprehensive medium-term marketing message for its expanding service portfolio.”… More >>
Web Hosting Service Provider Profile: SAVVIS
RealClimate: Blog, Climatology, Public, Journalist, Science, Politics, Economy, Web Hosting Service
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High Quality Content by WIKIPEDIA articles! RealClimate is a commentary site (blog) on climatology by a group of climate scientists for the interested public and journalists. It aims to provide a quick response to developing stories and provide the context sometimes missing in mainstream commentary. The discussion is intended to be restricted to scientific topics and to avoid political or economic implications of the science. The web hosting for RealClimate is provided by Environmental Media Services, a non-profit public relations firm, though they exercise no control over the content. The contributing scientists are not paid for their time…. More >>
RealClimate: Blog, Climatology, Public, Journalist, Science, Politics, Economy, Web Hosting Service
U.S. Web Hosting Services 2004 Service Provider Shares
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This IDC study presents Web hosting market share rankings for 2003 and 2004. Melanie Posey, research director, Telecom Markets, says, “IBM once again held the top market position and continued to gain share in 2004. Other market share gainers include SAVVIS (acquisition-driven growth), AT&T, and Rackspace.”… More >>
U.S. Web Hosting Services 2004 Service Provider Shares
Web Hosting Service Provider Profile: AT&T
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This document is about Web Hosting Service Provider Profile: AT&T… More >>
Web Hosting Service Provider Profile: AT&T
Web Hosting Service Provider Profile: Rackspace
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This document is about Web Hosting Service Provider Profile: Rackspace… More >>
Web Hosting Service Provider Profile: Rackspace