Product Description
Your customers don’t care whether it is you, your ISP, ASP, or other outsourced provider who screws up – they just know they can’t do business with you when they want to. All that matters is that your e-business is failing to deliver – and that you need to hold someone accountable. Meaningful Service Level Agreements (SLAs) are unambiguous, comprehensive, and enforceable. SLAs commit suppliers to a defined quality of service: failure to meet explicit service levels can result in penalties or even legal action. Spectacular losses often follow e-business outages, particularly when SLAs are not in force. The biggest hit is not necessarily loss of income or profit, but impact on stock values – especially when… More >>
E-Business Service Level Agreements: Strategies for Service Providers, E-Commerce and Outsourcing
